Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy
  • Privacy Policy

    Your privacy is of utmost importance to us. To protect your privacy, we are providing this information to explain our online information practices and the choices you can make about the way your information is collected and used.

    About the Information We Collect

    The types of personally identifiable information that may be collected at these pages include: name, age, address, e-mail address, telephone number, school, grade, height, weight and gender.

    In some cases you can submit information about other people. For example, you might submit a person's name and e-mail address to order a product for them. The types of personally identifiable information that may be collected about other people at these pages include: recipient's name, age, address, e-mail address, telephone number, school, grade, height, weight and gender.

    At certain parts of some of our site, only persons who provide us with the requested personally identifiable information will be able to order products, programs, and services or otherwise participate in the site's activities and offerings.

    We also may collect other non- identifiable information when you visit our site such as the Web browser you are using (e.g., Netscape, Internet Explorer), the operating system you are using, (e.g., Windows 2000 or Mac OS) and the domain name of your Internet service provider (e.g., America Online, Earthlink).

    How We Use the Information We Collect

    We may use the information you provide to fulfill your requests for our products, programs, and services, to respond to your inquiries about our offerings, and to offer you other products, programs or services that we believe may be of interest to you. We sometimes use this information to communicate with you, such as to notify you when we make changes to our subscriber agreements or to contact you about your account with us. We use the information that you provide about others to enable us to send them your gifts or catalogs. From time to time, we also may use this information to offer our products, programs, or services to them. We sometimes use the non-personally identifiable information that we collect to improve the design and content of our site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze site usage, as well as to offer you products, programs, or services. We may disclose personally identifiable information in response to legal process, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency's request. Agents and contractors of Elite Southwest Balfour, LLC who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Notice by, for example, not using the information for any purpose other than to carry out the services they are performing for Elite Southwest Balfour, LLC. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Notice. Elite Southwest Balfour, LLC will not disclose personally identifiable information to companies whose practices are not covered by this privacy notice (e.g., other marketers, magazine publishers, retailers, participatory databases, and non-profit organizations). Finally, Elite Southwest Balfour, LLC will not use or transfer personally identifiable information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.

    Collection of Information by Third-Party Sites

    Our site contains links to other sites whose information practices may be different than ours. Visitors should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties.


    To enhance your experience with our sites, many of our web pages use "cookies." Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on our sites. For example, we may use cookies to personalize your experience at our web pages (e.g., to recognize you by name when you return to our site), save your password in password-protected areas, and enable you to use shopping carts on our sites. We also may use cookies to offer you products, programs, or services.

    Our Commitment to Security

    We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.

    How You can Access or Correct Information

    To access the personally identifiable information that this site has collected about you online, or how to correct factual errors in such information, please write to:

    Elite Southwest Balfour, LLC

    10150 N 67th Ave., Suite 112

    Glendale, AZ 85302

    To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.

    How to Contact Us

    If you have any questions or concerns about the Elite Southwest Balfour online policy for this site or its implementation you may contact us at:

    Elite Southwest Balfour, LLC

    10150 N 67th Ave., Suite 112

    Glendale, AZ 85302


  • Shipping & Delivery
  • All graduation items ordered prior to the on campus delivery date will be delivered to the student at the scheduled in-school delivery time. All delivery dates are subject to change. For a list of delivery dates and times for your specific school please contact us at CustomerService@ESBalfour.com. All graduation items ordered after the on campus delivery date will be shipped to the address provided under “Student Information” within 5 business days.

  • Return Policy
  • Refund Policy for Graduation Products:

    Refunds will only be issued to non-graduates or student’s transferring to schools not serviced by Elite Southwest Balfour, LLC. All refund requests must be submitted along with documentation showing withdrawal or change of graduation date from the school attended and a written request from the customer for a refund. All requests for refunds must be submitted prior to school graduation date.


    Cancelation Policy for Graduation Products:

    Cancelation of order must be submitted within 72 hours of order and prior to receiving any products. All requests for cancelation must be submitted in writing either electronically to CustomerService@ESBalfour.com or by mail to:


    Elite Southwest Balfour, LLC

    10150 N 67th Ave., Suite 112

    Glendale, AZ 85302


    Return and Exchange Policy for Graduation Products:

     All requests for returns or exchanges must be done at our store at 10150 N 67th Ave., Suite 112

    Glendale, AZ 85302. All returns and exchanges must be in original packaging and unused. We do not accept returns of personalized items. All personalized items can be corrected if created incorrectly by Elite Southwest Balfour, LLC. The information provided the customer in the order process will be used to create all personalized items.